1. Information We Collect
1.1. Personal Information
When you make a purchase or interact with our Site, we may collect the following types of personal information from you:
Contact Details: Name, email address, billing address, shipping address, phone number.
Payment Information: Payment details (such as partial credit card numbers or payment tokens) necessary to process your payment through our payment processor, Stripe.
Account Information: Username and password if you create an account.
1.2. Non-Personal Information
We may also collect non-personal information about you, such as:
Usage Data: Information about your interactions with the Site, such as pages visited, time spent on pages, and clicks.
Device and Technical Data: IP address, browser type, operating system, and system settings.
1.3. Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site, remember your preferences, and track your usage of our Site. For more details on how we use cookies and how you can manage your cookie preferences, please see Section 7 below.
2. How We Use Your Information
We use your information for the following purposes:
To Process Orders and Payments: We use your personal and payment information to fulfill your orders and process payments through Stripe.
To Communicate With You: We may use your contact information to send you order confirmations, shipping updates, invoices, or important notices about your account.
To Provide Customer Support: We use your information to respond to your inquiries, handle refunds, and manage any disputes or concerns.
To Improve Our Services: We analyze how users interact with our Site to improve our offerings, functionality, and user experience.
To Enforce Our Policies: We may use your information to enforce our Terms of Service or comply with legal obligations.
3. Legal Basis for Processing (Where Applicable)
If you are located in a jurisdiction that requires a legal basis for processing personal data (e.g., the European Economic Area), our legal bases include:
Performance of a Contract: We need your personal data to process your orders or provide services you request.
Legal Obligations: Compliance with applicable laws, regulations, and legal processes.
Legitimate Interests: To improve our Site, ensure security, prevent fraud, and conduct business activities.
Consent: We may rely on your consent in certain cases (e.g., for certain marketing communications or cookie usage).
4. How We Share Your Information
We do not rent or sell your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share your information with third parties who perform services on our behalf, such as payment processing (Stripe), hosting, data analysis, customer service, and email delivery.
Compliance with Laws: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, we may transfer all personal information we collect to the relevant third party.
With Your Consent: We may share your information for other purposes that you explicitly consent to.
5. Stripe Payment Processing
All payments on our Site are processed by Stripe, a secure, third-party payment processor. We do not store or collect your full payment card details. Payment information is provided directly to Stripe, whose use of your personal data is governed by their Privacy Policy. We recommend reviewing Stripe’s Privacy Policy to understand how they handle your payment data.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that may influence our retention periods include:
Order History and Transaction Records
Legal Obligations
Dispute Resolution
Enforcement of Agreements
7. Cookies and Similar Technologies
We use cookies, web beacons, and similar technologies to:
Remember Your Preferences: Such as language settings, items in your cart, and login details.
Analyze Site Usage: To help us understand how you interact with our Site and improve its performance.
Customize Your Experience: Show you relevant products or promotions.
You can choose to disable or reject cookies through your browser settings. However, please note that some features of our Site may not function properly without cookies.
8. Security Measures
We take reasonable measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure data storage, and access control procedures. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our Site is not intended for children under the age of 13 (or equivalent minimum age depending on jurisdiction), and we do not knowingly collect personal information from children. If we learn we have collected or received personal information from a child, we will take steps to delete that information as soon as possible.
10. Your Rights and Choices
Depending on applicable law, you may have certain rights in relation to your personal information, including the right to:
Access the personal information we hold about you.
Request Correction of inaccurate or incomplete personal information.
Request Deletion of your personal information under certain circumstances.
Object to or Restrict Processing of your personal information.
Withdraw Consent if we rely on your consent for processing.
To exercise any of these rights, please contact us at the email address provided in Section 12. We will respond to your request in accordance with applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about our collection and use of your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, or you wish to exercise any of your privacy rights, please contact us at:
Email: [email protected]
Thank you for trusting shop.labcoin.bg with your personal information. Your privacy is important to us, and we are committed to keeping your information secure and using it responsibly.